In a bid to deepen its financial inclusion and commitment to provide innovative service to customers, Tigo Cash has organised a two-week training programme for over 5,000 agents on the new Bank of Ghana ‘E-money Issuers Guidelines’ and ‘Agent Guidelines’.
The annual training dubbed “Agents Engagement” took place in 27 towns and cities across the country and was aimed at rewarding outstanding agents for their hard work. The training was also to empower them with in-depth knowledge of the award-winning Tigo Cash money service processes.
The agents were engaged in finance, office management and various customer care approaches to ensure they meet and exceed customer expectations.
Speaking at different locations, the Head of Mobile Financial Service at Tigo Ghana, Kwame Oppong said: “As a reputable company, we believe that there is a need to equip and engage our key stakeholders on the new guidelines.”
He explained that the training was a good opportunity for agents to share their concerns with management, adding that “it offers management also the opportunity to share plans on the direction of the business.”
Started in 2011, Tigo Cash provides Ghanaians with the platform to use their mobiles phones to send and receive money in a convenient and secure way.
Over the years, Tigo Cash has grown tremendously and added on several other services such as buying airtime for other networks, and paying for goods and service such as Hello Food and DSTV subscriptions.
According to Mr. Oppong, Tigo will continue to offer a robust platform to maintain its position as the best mobile financial service in the country.
He applauded the Bank of Ghana for seeking inputs from key stakeholders in the telecommunications industry on the new guidelines.
The guidelines are to create an enabling regulatory environment for convenient, efficient and safe non-cash retail payments and transfer of funds. It will also help to capture financial transactions within the informal sector.