Telecom Regulator Sanctions Vodafone Ghana


Ghana’s National Communications Authority (NCA) has punished Vodafone Ghana for failing an aspect of its quality of service test conducted in the Eastern Region this year.

The sanction follows report released by the NCA, after it tested all the telcos- namely MTN, Vodafone, Tigo, and Airtel, Glo Mobile, except Expresso, on various quality matters in that region in August 2015.

The test was conducted in nine towns in the region including Akosombo, Kade Nkawkwaw, Nsawam, Yilo Krobo and Koforidua.

It is unclear whether Vodafone’s sanction will be in the form of a fine or otherwise.

The NCA’s Quality of Service (QoS) Monitoring of Cellular Mobile Voice Services report centred on Congestion Rate, Call Drop Rate, Voice Call Audio Quality and Coverage Signal Strength of the various telcos among others.

According to the telecom industry regulator, Vodafone failed the call set up time test conducted in the region. Vodafone was not the only telecom operator which had call setup delays Aitel, and Glo also recorded delays but were not sanctioned by the NCA.

In the same region, MTN and Glo were assessed to give ‘GOOD’ speech quality, while Vodafone and Airtel were assessed to give ‘FAIR’ speech quality. Tigo rated to give “POOR” speech quality in the Eastern Region.

All operators were in compliance in tested towns with the signaling congestion threshold of less than 1 percent (1%). All operators except Tigo complied with the license threshold of less than one percent (1%) in all the tested locations.

Meanwhile, the NCA directed all operators to improve their coverage in some localities in the region by December this year.



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