In a bid to consistently offer customers of Ghana’s premier network superior customer experience, the Customer Operations Director at Tigo Ghana, Stephen Essien toured some regions across the country to engage with the company’s customer service personnel.
This tour forms part of Tigo Ghana’s customer service week celebration this year. Called the ‘One Rhythm’ Conference, it is geared towards equipping staff across all regions with skills to meet customer requirements, and to subsequently track progress on service delivery improvements.
Speaking on the theme “A Better Customer Service Experience for All”, the Director of Customer Operations Stephen Essien said: “In line with our digital lifestyle agenda, we set out to celebrate our customer service week differently. Our focus was to equip our personnel in the regions with additional digital skills to better serve our customers.”
He added: “We acknowledge the changing needs of the customer in these modern times; understanding that consumer experience starts and ends with each of us, and everything or every step we take can make our relationship grow or decline. “
The tour is expected to help the Customer Operations leadership team define a path of action following a July baseline mystery shopping study which helped determine the company’s level of compliance to service experience standards. This year, special focus was given to the Ashanti and Brong Ahafo regions.